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The Game Operations Experts

Ensuring maximum uptime & performance
for your game, 24x7x365

Currently Managing

WHAT IS A MULTIPLAYER ONLINE GAME ?

A Multiplayer Online Game is a mission critical application that needs to be available to the players 24 hours a day, 7 days a week, 365 days a year.  Failing to achieve this will result in loss of revenue, credibility and reputation. Maintaining the availability of the game and all its components is therefore a priority.

Some challenges

our customers commonly face :

WHERE TO FOCUS THE BUDGET

Is building and running a highly skilled operations’ team working 24x7x365 worth the time and budget ?

GAME FIRST

Should you focus on making the game the best it can be, or should you pull your resources to handle operational tasks or react to an issue in the middle of the night, leaving them tired and less productive the next day ?

STAFF PLANNING

Finding the right talents is complicated in the current market. With the challenges of developing and running an online game, not being able to fulfil these positions poses a significant risk to the success and financial viability of the game.

KNOWLEDGE LOSS

What happens if one of the team leaves and the tribal knowledge leaves with them? How to ensure this is not lost ?

STAFF RETENTION

You want to maximise the value and contribution from your team with meaningful tasks and actions to move the needle of the game and allow morale and retention to remain high.

FORWARD PLANNING

Online gaming can be an unpredictable business. No one can guarantee success or have visibility on the future of the game which makes investing in resources before achieving success hard.

We can help

Zumidian can help you with all of these challenges and more. We are able to scale at very short notice to handle full operation of your online game, 24x7x365 and we have the knowledge and experience to make onboarding with us quick and easy. This leaves you and your teams to focus on the game development and improvement, with Zumidian acting as an extension of your DevOps and Live teams.

We have over 100 years of combined experience across Mobile, PC, MMO, Console and Social platforms and currently handle over 400 million MAU and 23 million DAU across multiple platforms and games for our customers.

WHY ZUMIDIAN

NON-INTRUSIVE

We manage your online game using your tools and processes.

NO COMMITMENT

We are only as good as you are happy with our services, that is why we don’t force you to sign up for long term contracts.

FOCUS ON ISSUE RESOLUTION

When there is an issue, we don’t just notify you, we resolve it using the runbooks that we have built and maintained for you. And because we don’t provide a tiered escalation process, our average resolution time is under 10 minutes.

ANY PLATFORM

We have expertise in almost every environment.

NO HIDDEN COSTS

Everything is included so you don’t have to worry about additional costs.

INFRASTRUCTURE AGNOSTIC

Whoever your using, we can support you as long as we can get reliable and secure access.

Our Services

We handle the Operational aspects of your DevOps workflow 24x7x365 and have established a set of best practices tailored to the online gaming market in terms of Incident, Release, Deployment and Environment Management.

Looking to reduce infrastructure costs? Our partnerships with various infrastructure providers around the world allow us to negotiate the best pricing and performance you’ll find anywhere for bare metal hosting, DDOS protection, CDN services and more.

Need to move to a different hosting provider but don’t have the resources to do the move yourself? We can help! Whether you’re moving from one cloud provider to another, bare metal to the cloud, or the cloud to bare metal, we have the experience to make a seamless transition.

As gaming industry veterans (and gamers ourselves!) we know what it takes to have a successful online game. Even if you don’t need our Game Operations Services full-time, we can help set you up for success, from security guidance to database optimization and more.

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